Support
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Getting Started
What is SquaddUp?
SquaddUp is a companion-finding app for events and activities. Post an activity — anything from a hiking trip to a game night — and find people to join you. It's activity-first, not profile-first.
How do I create an account?
Tap Sign Up and register with your email, or sign in with Google or Apple. Email sign-ups receive a verification link.
Is SquaddUp free?
Yes. Creating an account, browsing activities, joining activities, and chatting are all free. An optional SquaddUp+ subscription enables unlimited activity posts.
Activities
How do I find activities?
Use the Explore tab to browse activities near you, or switch to Map view to see them on a map. Filter by category, vibes, price, date, and more.
How do I join an activity?
Open an activity and tap Request to Join. The host will review your request and accept or decline. You can include an optional message to introduce yourself.
How do I create an activity?
Tap Post Activity in the navigation. Fill in the details — title, description, date, location, spots, and cost — then publish. You can also set up recurring activities and add a cover image.
What is the waitlist?
When all spots are filled, new requests are added to a waitlist. If a spot opens up (someone withdraws or is removed), the next person on the waitlist is automatically promoted and notified.
Trust & Safety
What is the trust score?
After each activity, participants can rate each other and mark attendance. Your trust score is calculated from these ratings and your show-up rate. A higher score helps hosts feel confident accepting your requests.
How do I report someone?
On any activity detail page or user profile, tap Report. Select a reason and add optional details. Our team reviews all reports. Users who receive multiple reports are automatically flagged for review.
How do I block someone?
Visit their profile and tap Block. Blocked users cannot see your activities, message you, or interact with you. You can manage your block list in Settings > Privacy.
What are 18+ activities?
Some activities are marked as 18+ by the host. To view or join them, you must verify your age with a government-issued ID through Stripe Identity. Stripe processes your ID images and selfie. SquaddUp uses your verified date of birth only to confirm you are 18+, does not retain it, and does not receive the document images.
Payments
How do activity costs and payments work?
Hosts can mark activities as free, split cost, or subsidized and list a per-person amount. SquaddUp does not process activity payments or refunds; hosts and participants coordinate any payment directly.
Who handles refunds?
SquaddUp does not collect activity payments, so it cannot issue refunds. Agree on cancellation and refund terms with the host before paying, and handle any refund directly with the person you paid.
Account
How do I reset my password?
Go to the forgot password page and enter your email. You'll receive a link to set a new password.
How do I delete my account?
Go to Settings and scroll to the bottom. Account deletion cannot be undone. Credentials and sensitive profile data are removed, future hosted activities are cancelled, and shared records such as messages and past activities remain in anonymized form.
Contact Us
Can't find what you're looking for? Reach out to our support team:
We typically respond within 24 hours.